My Satellite Dreams Shattered

I just canceled my DISH Network service. About 15 minutes after the installer left. Let me lay it out for you: I sign up online with the aid of a representative via chat. I’m signing up for an HD-ONLY service. I select my package. Now I have to choose features. Among them, there is an option to add local channels. Representative tells me they are, in fact, available. Process my order. Fast forward–get it installed today. Installer leaves and I start flipping through my channels. All I can find are the local channels in standard definition. So I call and tell them I think I got the wrong package installed because not only are there no HD locals, I’ve got tons of other channels not listed in my package. After 20 minutes, the tech support lady comes back on and says HD locals are not available in my area. Um, WHAT?!? She says I could get a digital antenna, but I can’t DVR them that way. Forget that….After verifying the information, she tells me that it could be next week, or it could be next year, when HD locals are added. I have the service canceled. I feel terrible for the guy that installed everything but what’s the point of getting an HD-only package with no HD locals? I went back and acted like I was signing up for new service. NOWHERE does it say that this service is unavailable. Wow…..

Still getting rid of Comcast’s internet though….despite AT&T going back on my modem rebate. But my desire to get off Comcast is stronger than my conviction toward AT&T’s integrity in this matter. This has not been a pleasant experience overall….

My Satellite Dreams Shattered

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